VPS FAQ

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[edit] What OS platform do you support?

[edit] What kind of server virtualization technology do you support?

  • Currently, our primary VPS solution is using OpenVZ server virtualization.
  • Meantime, our SysAdmin team is working locally on Linux VServer and Xensource technology for diverse solution.

[edit] What is default OS environment for VPS?

  • When you are making order, you may include comment about your choice of OS environment.
  • Or you may email support@kholix.com about your OS environment choice after your payment have done.
  • With no comment nor your email request, we will be using Fedora Core 5 (default) as default OS environment.

(For those who would like to install/use server control panel software solution may use Fedora Core 5 (minimal) OS template.)

  • You may still change in future if you want to.

[edit] Can I order customized VPS package apart from standard?

  • Yes. If you want specific requirement apart from standard product packaging, you can query a quotation for your custom requirement.
  • The product pricing vary depends on 1)Guaranteed RAM, 2)CPU Power and 3)Storage.
  • Please include any or all of VPS's RAM, CPU, Storage requirement in your query mail.

[edit] How can I change my VPS OS environment?

  • If you want to change your OS environment, please kindly supply the OS name with version that you would like to use.
  • Then the re-installation and re-initialization of new OS will be performed.
  • It may not take more than 24hour or even less.
  • We can provide the detail time line of the process once we know the OS environment that you wanted to use.

[edit] How long will it take to activate my VPS after I ordered?

  • We guaranteed that not more than 1(or)2 business working day.
  • If you would like to know detail time line, please email support@kholix.com before making order.

[edit] Why does it take time for VPS activation?

  • Please kindly understand that the IPv4 activation process have to go through with our datacenter provider.
  • The time line also base on whether we have available IPv4 by the time you are making order.
  • If we have available IPv4 ready, it will be activated once payment verified.

[edit] Does my VPS have server control panel?

  • Please note that this is fully un-managed VPS.
  • If you prefer web hosting server control panel software solution, please do not hesitate to ask/query us.
  • To give you total freedom use on VPS, our VPS product only shipped with initial clean OS installed.
  • We assume that our customer for VPS shall have kind of experience on GNU/Linux computing prior to order.

[edit] What is my VPS hostname? 

hostname.kholix.com
  • You may have your choice of hostname a.k.a servername.
  • Please provide us your desire hostname.

[edit] Do you support forward DNS for VPS?

  • Yes, we do.
  • You should point your desire domain name to our DNS nameserver.
  • Once you changed your domain nameserver setting, you should supply us the domain name that you pointed.
  • Then, you can supply your desire hostname for changing VPS hostname, example: hostname.yourdomain.com
  • Please be informed that if you use our DNS server for your domain, all future sub-domain(s) will be carried out by requesting through ticket support system.

[edit] What should I prior to do after my VPS is in hand? 

#passwd root
  • You are adviced to create SysAdmin user instead of using "root" account. 
#useradd -G wheel -c "Your Full Name" -m loginname

for example full-name Ray Simon with short-name ray 

#useradd -G wheel -c "Ray Simon" -m ray

(issue command as root, wait for a few minutes, roughly not more than 3 minutes then re-login through SSH) 

#su root
#reboot
  • Check your quota and memory; 
#free
#top
#df /
#cat /proc/meminfo  (it will only show your VPS allocated total and current used meminfo)
  • Please do read UBC parameters for maintaining and monitoring your VPS resources and operation.
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